Responsible Gaming at l89l – Play Smart, Stay Safe
l89l is committed to a safe and enjoyable betting environment for every player across Bangladesh. Use these tools and guidelines to stay in control.
Our Commitment to Responsible Gaming
At l89l, we believe gambling should be an enjoyable leisure activity — not a source of financial stress or personal harm. The vast majority of our players in Dhaka, Chittagong, Sylhet, and across Bangladesh engage with the platform purely for entertainment, and we work hard to keep it that way. Our responsible gaming programme is built on the principle that every player deserves access to transparent information and practical tools that help them manage their own gambling behaviour.
Gambling carries risk. Every session involves the possibility of financial loss, and it is important to approach every bet with a clear, pre-set budget. l89l does not offer credit or loans, and we strongly advise every player to wager only with money they can comfortably afford to lose. If at any point gambling stops being fun — if it is creating financial pressure, taking time away from family, or affecting your mood — please use the tools on this page or contact our support team immediately.
l89l's promise: We will never contact you to encourage increased deposits or entice you back to the platform if you have set a spending limit or taken a break. Your wellbeing always comes before platform revenue.
Responsible Gaming Tools Available at l89l
All of the following tools are available to registered players at no charge. To activate or adjust any tool, log in to your account and visit the Responsible Gaming section, or email our support team at [email protected].
Deposit Limits
Set daily, weekly, or monthly caps on how much you can deposit in any given period.
Session Reminders
Get on-screen alerts after a chosen duration so you always know how long you have been playing.
Cooling-Off Period
Step away from the platform for 24 hours, 7 days, or 30 days without permanently closing your account.
Self-Exclusion
Block your account for a minimum of 6 months up to 5 years, or indefinitely, if you need a longer break.
Activity History
Review your full betting history, net wins and losses, and total time spent at any time.
Reality Checks
Periodic pop-ups showing your session time, net position, and the option to continue or stop playing.
How Deposit Limits Work at l89l
Deposit limits are among the most effective tools for keeping your gambling spend under control. At l89l, you can set a daily, weekly, or monthly cap on deposits. Once your chosen limit is reached, no further deposits will be processed until the period resets — giving you a firm boundary that the platform enforces on your behalf.
Increasing a deposit limit requires a mandatory 7-day cooling-off period before the higher limit takes effect. This delay is intentional — it gives you time to reconsider whether a higher limit is genuinely needed. Decreasing a limit takes effect immediately with no waiting period. This asymmetry is deliberate: we make it easier to reduce your spend than to raise it.
We recommend setting your deposit limit to match your genuine entertainment budget — an amount you are comfortable spending regardless of the outcome of your bets. A useful approach is to treat your gambling budget like any other leisure expense: decide the amount in advance, stick to it, and enjoy the experience within those boundaries.
Time-Out and Cooling-Off Options
Sometimes the right decision is simply to step away for a while. l89l's time-out feature lets you take a structured break without permanently closing your account. Available durations are 24 hours, 48 hours, 7 days, and 30 days. During a time-out, you cannot log in, place bets, make deposits, or redeem bonuses. Any pending withdrawal requests will continue to be processed normally while your time-out is active.
A cooling-off period is temporary: your account is automatically restored once the selected period has ended. If you reach the end of a cooling-off period and still do not feel ready to return, you can immediately begin a new cooling-off period or move to a full self-exclusion. There is no limit on the number of consecutive cooling-off periods you can take.
Self-Exclusion at l89l
Self-exclusion is the strongest responsible gaming measure available at l89l. When you self-exclude, your account is locked and you will be unable to log in, deposit, or bet for the full duration of the exclusion. Exclusion periods range from 6 months to 5 years, or indefinitely. During an active self-exclusion, l89l will not send you any promotional communications of any kind.
To request self-exclusion, follow these steps:
- 1Log in to your l89l account and go to the Responsible Gaming section within your account settings.
- 2Select Self-Exclusion and choose your preferred exclusion period from the available options (6 months, 1 year, 2 years, 5 years, or indefinite).
- 3Confirm your selection. Your account will be locked immediately. A confirmation email will be sent to your registered address.
- 4If you have a remaining balance at the time of self-exclusion, contact [email protected] to arrange a withdrawal. Funds will be returned to the payment method used for your most recent deposit (bKash, Nagad, Rocket, or card).
Recognising the Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always obvious to the person experiencing it. The signs below may indicate that gambling has moved beyond a leisure activity and is beginning to cause real harm. If you recognise any of these patterns in your own behaviour, please reach out for support without delay.
- Using money set aside for essential expenses — rent, groceries, school fees, utility bills, or family needs — to fund your gambling.
- Chasing losses: continuing to bet in an attempt to recover money lost in a previous session, typically with larger stakes each time.
- Hiding gambling activity or lying to family, friends, or colleagues about how much time or money you spend gambling.
- Feeling restless, anxious, or irritable when unable to gamble, or using gambling as a way to escape negative feelings such as stress, loneliness, or grief.
- Borrowing money from family, friends, or financial institutions to fund gambling activity.
- Spending increasing amounts of time gambling to feel the same level of excitement, or finding everyday life less satisfying compared to gambling.
If you recognise one or more of these signs, please do not wait. Contact the l89l support team at [email protected], activate a responsible gaming tool right now, or reach out to a professional support organisation. Asking for help is a sign of strength.
Protecting Minors – Our 21+ Policy
l89l enforces a strict minimum age of 21 years for all account registrations. Age is verified at the point of sign-up, and we may request additional documentation — such as a National ID card or passport — as part of standard KYC checks before processing withdrawals or upgrading account permissions.
If you share a device with younger household members, we strongly encourage you to use your device's built-in parental controls and to ensure that your l89l login credentials are never accessible to anyone under 21. Log out of your account after every session and never save your password in a shared browser profile.
If you have reason to believe that someone under the age of 21 has registered or is actively using an l89l account, please report this immediately by emailing [email protected]. We take all such reports seriously and investigate promptly. Any account confirmed to have been opened or used by an underage player will be suspended without notice and reviewed in line with our Terms and Conditions.
External Support Resources
You do not have to face gambling difficulties alone. Whether you need someone to talk to, practical debt management advice, or structured professional counselling, support is available. The organisations below offer confidential help to people affected by problem gambling in Bangladesh and internationally.
Gamblers Anonymous
An international peer-support fellowship for people who want to stop gambling. Meetings are available online and in many countries. Talking to others who understand your experience is often the most effective first step toward recovery.
National Mental Health Institute (NIMH), Bangladesh
NIMH in Dhaka provides mental health and addiction counselling services. If gambling is affecting your mental wellbeing, a trained counsellor can help you develop practical strategies to regain control of your behaviour.
Kaan Pete Roi – Crisis Helpline
A Bangladesh-based emotional support and crisis helpline. If you are experiencing distress linked to gambling losses or feel overwhelmed, this service provides immediate, confidential telephone support to help you through difficult moments.
Contact l89l Responsible Gaming Support
If you want to activate any responsible gaming tool, have a question about your account limits, or simply need to speak to someone about your gambling behaviour, our support team is here without judgement. We are committed to responding to every responsible gaming request promptly and with care.
Email our support team: [email protected]
We aim to respond to all responsible gaming requests within 24 hours. Self-exclusion requests take effect immediately upon confirmation — you do not need to wait for a response before your account is locked.
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